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Table 3: Evaluations
| Name of Evaluation | Objective and Scope | Status | Start |
|---|---|---|---|
| 1. Registry operations, mediation services and hearing process | To examine the registry operations, mediation services and hearing process, and assess the management practices and controls in place for ensuring that operations and services are effective and carried out in compliance with policies, procedures and standards. The scope includes an analysis of workload, workflow, process automation and overall capacity in relation to volume and demand. The scope also includes the advice and support from Legal Services. |
Planned | Fall 2009 |
| 2. Information management, security and confidentiality | To examine information management practices, including aspects relating to filing, security and confidentiality, and assess the extent to which important decisions are documented, and information is accessible, reliable, useful and protected. The scope of assessment includes all operational and functional areas within the PSST and will assess both paper and electronic document management. |
Planned | Fall 2010 |
| 3. Performance management | To examine performance management practices, and assess the extent to which performance objectives, commitments, agreements, indicators and standards are aligned, and data collection methods provide reliable information for making decisions and reporting performance. The scope of assessment includes performance agreements and departmental performance reports as well as services standards and client satisfaction measures. |
Planned | Fall 2011 |
| 4. Human resources management | To examine human resource management activities, and assess practices and processes for ensuring that a qualified and productive workforce is available and managed in accordance with applicable central agency policies and guidelines. The scope of assessment includes planning, staffing, classification, performance appraisal, learning and labour relations. |
Planned | Fall 2012 |
