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Table of Contents
Section I: Agency Overview
Message from the Minister
Message from the Commissioner
Our Raison d'être and Responsibilities
Contribution of Priorities to Strategic Outcomes
Section II: Analysis of Program Activities by Strategic Outcome
Taxpayer and Business Assistance (PA1)
Assessment of Returns and Payment Processing (PA2)
Accounts Receivable and Returns Compliance (PA3)
Reporting Compliance (PA4)
Section III: Supplementary Information
Service Standards at the CRA
Internal Audits and Evaluations