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ARCHIVED - Veterans Review and Appeal Board - Report
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Section II - Analysis of Program Activities by Strategic Outcome
Strategic Outcome: Fair and Effective resolution of disability pension, disability award, and War Veterans Allowances appeals.
Program Activity 1.1: Veterans Review and Appeal Board redress process for disability pensions and awards
| Human Resources (FTEs) and Planned Spending ($ millions) | |||||
|---|---|---|---|---|---|
| 2011–2012 | 2012–2013 | 2013–2014 | |||
| FTE | Planned Spending | FTE | Planned Spending | FTE | Planned Spending |
| 121 | 11.5 | 121 | 11.5 | 121 | 11.5 |
| Program Activity Expected Results | Performance Indicator | Target |
|---|---|---|
| Veterans and other clients receive a timely decision following their hearing | Percentage of decisions finalized within the published service standard | 85 percent |
Planning Highlights
In order to achieve the expected result, the Veterans Review and Appeal Board plans to undertake the following activities:
- Continue to provide maximum opportunities for applicants to have their applications heard at the earliest opportunity.
- Focus on internal processes to meet post-hearing commitment to issue decisions within six weeks of hearing.
- Review processes to identify further opportunities to improve program delivery and access for applicants.
- Develop new tools such as publications and Web site updates to inform applicants and Canadians about the Board.
- Review and strengthen management practices and processes.
Benefits for Canadians
Provides Canada’s traditional Veterans, Canadian Forces members and Veterans, Royal Canadian Mounted Police members, qualified civilians and their families with full opportunity to request review and appeal hearings to ensure a fair adjudicative process for disability pension, disability award, and War Veterans Allowance applications.
Program Activity 1.2: Internal Services
Internal Services to support the operations of the Veterans Review and Appeal Board are provided by Veterans Affairs Canada through its Vote 1 - Operating Expenditures. This relationship has been in place since the Board was created in 1995 and continues to capitalize on the efficiencies presented by the Portfolio Department providing internal services to a very small Portfolio member. A Memorandum of Understanding dated 29 April 2009 between the Veterans Review and Appeal Board and Veterans Affairs Canada describes the internal services that are provided on an ongoing basis. These services are provided without charge to the Veterans Review and Appeal Board appropriations, with the exception of telecommunications, information technology hardware and certain program evaluation services. As part of this agreement, the Board’s targets and reporting on the Departmental Sustainable Development Strategy are included in the Veterans Affairs Portfolio-wide report.
An electronic version of the report is available at http://www.veterans.gc.ca/clients/sub.cfm?source=department/reports/sds2007
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Planning Highlights
In order to achieve the expected result, the Veterans Review and Appeal Board plans to undertake the following activity:
- Work within the Memorandum of Understanding for Internal Services developed with Veterans Affairs Canada.
Benefits for Canadians
This arrangement capitalizes on the efficiencies presented by the Portfolio Department providing these internal services to a very small Portfolio member.
