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Rights guaranteed by the Official Languages Act are protected and linguistic duality is promoted as a fundamental value of Canadian society.
Through this program activity, the Office of the Commissioner of Official Languages investigates complaints filed by citizens who believe their language rights have not been respected, evaluates compliance with the Official Languages Act by federal institutions and other organizations subject to the Act through performance measurements and audits, and intervenes proactively to prevent non-compliance with the Act. As well, the Commissioner may intervene before the courts in cases that deal with non-compliance with the Official Languages Act.
2012–13 | 2013–14 | 2014–15 |
---|---|---|
7,111 | 6,715 | 6,733 |
2012–13 | 2013–14 | 2014–15 |
---|---|---|
57.5 | 57.5 | 57.5 |
Program Activity Expected Results | Performance Indicators | Targets |
---|---|---|
Canadians receive timely and appropriate responses to their complaints, requests for intervention and inquiries. | Percentage of OCOL responses to complaints, requests for intervention and inquiries delivered as per service standards related to: | Statistics on response time related to investigation processes: |
|
90%4 | |
|
90%5 | |
|
80%6 | |
|
75% | |
|
50% | |
|
95% of sample files7 | |
Federal institutions and other organizations subject to the Official Languages Act are fully aware of the extent of their linguistic compliance and what they need to do to fulfill their obligations under the Act. | Percentage of recommendations related to compliance for which a follow-up took place in the following areas: | |
|
100%8 | |
|
100%9 | |
|
100%10 |
Over the next three years, and more particularly in 2012–13, OCOL will pursue the above expected results and work towards achieving its organizational priorities through activities such as the following:
Intervening with federal institutions and other organizations subject to the Official Languages Act, including those institutions having coordinating and regulating responsibilities as per the Act, to ensure they actively offer their services in both official languages. OCOL plans to:
Intervening with federal institutions to verify and examine the extent to which they and other organizations subject to the Act take into account the needs of official language minority communities when developing, implementing or reviewing their policies and programs and delivering their services. OCOL plans to:
Intervening before the courts to ensure that the Official Languages Act and the provisions of the Canadian Charter of Rights and Freedoms pertaining to official languages are respected, and to ensure a consistent interpretation of language rights that is compatible with the development and vitality of official language minority communities. OCOL will:
Through this program activity, the OCOL works with parliamentarians, federal institutions and other organizations subject to the Official Languages Act, official language communities and the Canadian public in promoting linguistic duality. OCOL builds links between federal institutions, official language communities and the different levels of government to help them better understand the needs of official language communities, the importance of bilingualism and the value of respecting Canada's linguistic duality. In order to fulfill its role in that promotion, OCOL conducts research, studies and public awareness activities as well as intervenes with senior federal officials so that they instill a change in culture to fully integrate linguistic duality in their organizations.
2012–13 | 2013–14 | 2014–15 |
---|---|---|
7,236 | 6,844 | 6,864 |
2012–13 | 2013–14 | 2014–15 |
---|---|---|
52.5 | 52.5 | 52.5 |
Program Activity Expected Results | Performance Indicators | Targets |
---|---|---|
Parliament receives useful advice and information about the official languages implications of evolving legislation, regulations and policies. | Number of references to the Commissioner's interventions on the formulation of evolving legislation, regulations and policies (through appearances to parliamentary committees and other representations with parliamentarians) | 10 |
The public, official language minority communities, the media and federal institutions and other organizations subject to the Act are better informed of official languages rights and obligations and the importance of linguistic duality in Canada. | Number of promotional and awareness activities targeting the public, official language minority communities, the media and those subject to the Act | 270 |
Canadian public policy key leaders (such as universities) are informed of research and analyses on language rights and linguistic duality issues. | Number of recipients of studies and reports | 800 |
Number of events organized by OCOL, such as symposiums | 1 |
Over the next three years, and more particularly in 2012–13, OCOL will pursue the above expected results and work towards achieving its organizational priorities through activities such as the following:
Continuing to intervene with federal institutions and other organizations subject to the Official Languages Act so that linguistic duality is integrated as a key element of leadership in order to, among other things, create a workplace conducive to the use of both official languages. OCOL plans to:
Working with federal institutions subject to the Official Languages Act, including those institutions having coordinating and regulating responsibilities as per the Act, to ensure they actively offer their services in both official languages. OCOL plans to:
Intervening with federal institutions to examine and verify the extent to which federal institutions and other organizations subject to the Act take into account the needs of official language minority communities when developing, implementing or reviewing their policies and programs and delivering their services. OCOL plans to:
Increasing awareness among youth of the opportunities that learning Canada's other official language offers them, as well as raising awareness among key stakeholders and the general public of the importance and value of linguistic duality and bilingualism. OCOL plans to:
Continuing to act as a bridge builder between the federal government, other levels of government and official language minority communities, so that public policies better reflect Canada's linguistic duality. OCOL plans to:
Continuing to encourage the federal government to pursue a constructive dialogue with official language minority communities. OCOL plans to:
Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services, Communications Services, Legal Services, Human Resources Management Services, Financial Management Services, Information Management Services, Information Technology Services, Real Property Services, Material Services, Acquisition Services, and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.
2012–13 | 2013–14 | 2014–15 |
---|---|---|
7,579 | 7,215 | 7,227 |
2012–13 | 2013–14 | 2014–15 |
---|---|---|
53 | 53 | 53 |
Over the next three years, and more particularly in 2012–13, OCOL will work towards achieving its organizational priorities through activities such as the following:
Updating OCOL's governance mechanisms in support of its status of independence from government. OCOL plans to:
Pursuing various optimization initiatives to maintain operational efficiency while fostering a healthy work environment in a period of change. OCOL plans to: