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Section II: Analysis of Program Activities by Strategic Outcome

Strategic Outcome

Mandated services are delivered in a consolidated and standardized manner to support the delivery of Government of Canada programs and services for Canadians.

Program Activity – Efficient and effective IT infrastructure services

Efficient and effective IT infrastructure services are delivered across the Government of Canada.

Program Activity Description

Enterprise-wide consolidation in the areas of email, data centres and telecommunications improves the overall efficiency, reliability and security of IT infrastructure.

Financial Resources ($ millions)

	Planned Spending
	2012–13	2013–14	2014–15
Gross Expenditures	1,627	1,231	1,221
Less Respendable Revenue	(368)
Net Expenditures	1,259	1,231	1,221

Human Resources (FTEs)

2012–13	2013–14	2014–15
5,550	5,550	5,550

Program Activity Expected Results	Performance Indicators	Targets
Improved delivery of IT infrastructure services to the Government of Canada through an enterprise approach.	Meeting agreed business arrangements.	Business arrangements established for all partner organizations by March 31, 2013.
	Availability of mission critical systems.	Mission critical systems identified by March 31, 2013. Baseline reliability targets for mission critical systems established by March 31, 2013.
Reduced duplication of email systems, data centres and electronic networks and optimized service delivery.	Reliability, security and efficiency of email systems, data centres and electronic networks.	Competitive email procurement process launched by fall 2012. A single email solution identified by March 31, 2013. Initial inventory of data centres and associated technology completed by winter 2013. Strategy for data centre consolidation program developed by March 31, 2013. Initial inventory of networks and telecommunications completed by winter 2013.

Planning Highlights

Activities under this program will directly support the Department’s efforts to consolidate and standardize IT infrastructure services for the partner organizations. Activities will include IT infrastructure life-cycle management, contract management, licensing, horizontal project consolidation, and operational functions organized by portfolio.

The Department is committed to conducting a competitive solicitation for an email solution by the end of fiscal year 2012-13 in order to move the partner organizations to a single reliable and secure email solution by 2015.

The Department will initiate the development of comprehensive plans for the consolidation of over 300 Government of Canada data centres and associated services into fewer than 20 data centres, as well as the transformation of numerous individual departmental networks into a consolidated, reliable, and secure enterprise-wide network.

Strategic Outcome

Mandated services are delivered in a consolidated and standardized manner to support the delivery of Government of Canada programs and services for Canadians.

Program Activity – Internal Services

Internal Services

Program Activity Description

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. Internal Services include only those activities and resources that apply across an organization and not those provided to a specific program. These activity groups include:

• Management and oversight services;
• Communications services;
• Legal services;
• Human resources management services;
• Financial management services;
• Information management services;
• Information technology services;
• Real property services;
• Materiel services;
• Acquisition services; and
• Travel and other administrative services.

Financial Resources ($ millions)

	Planned Spending
	2012–13	2013–14	2014–15
Gross Expenditures	215	215	213
Less Respendable Revenue
Net Expenditures	215	215	213

Human Resources (FTEs)

2012–13	2013–14	2014–15
1,150	1,150	1,150

Planning Highlights

Activities under the Internal Services program will provide the administrative services needed to support the achievement of SSC’s priorities.

Internal Services support a strong and robust management function. Modern technology management is not just about technology; it is about effective leadership in managing the use of technology to meet the overall needs of an organization. Modern technology management includes the structures and processes for setting direction, establishing standards and principles, and prioritizing investments that leverage technology to provide value to partners.

The Internal Services program focuses on planning, performance management, monitoring of internal and external risks, policy compliance and governance. It ensures that SSC is able to marshal the human and financial resources needed to deliver on its mandate, and puts in place processes and an organizational culture to foster service excellence, innovation and value for money.

SSC will be participating in the 2013-14 PAA amendment process and we will deliver the amended PAA to TBS. In addition, SSC will submit the corresponding Performance Measurement Framework (PMF) to TBS.

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