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All OPC efforts and activities are directed towards achieving the organization’s single Strategic Outcome, the protection of individuals’ privacy rights. The Office plays a leadership role in encouraging organizations that handle Canadians’ personal information to respect the privacy rights of individuals. Others who contribute to this mission include provincial and territorial privacy commissioners, other national data-protection authorities, privacy advocacy groups, chief privacy officers, professional associations, consumer representatives, academics, Parliamentary committees, and federal departments and agencies.
Expected Result | Performance Indicator | Target |
---|---|---|
Ultimate Outcome for Canadians | ||
Through OPC’s leadership, Canadian federal government institutions and private-sector organizations better respect the privacy rights of individuals and better protect their personal information. | Improved privacy protection through positive change to the privacy practices of Canadian federal government institutions and private-sector organizations, as a result of OPC actions | Some improvement from the 2010-2011 baseline, representing ‘3’ on a scale of ‘1 to 5’ by March 31, 2013 |
Performance Measurement Strategy | ||
This “umbrella indicator” of the influence of the OPC is measured by comparing the annual OPC performance to the 2010-2011 baseline for the following six targets:
The Office measures the influence of its actions on changes to privacy practices in Canada and reports on results in its annual Departmental Performance Report. The OPC uses the following five point scale to determine overall success with regard to the six above-listed indicators:
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The OPC’s four Program Activities (compliance activities, research and policy development, public outreach, and internal services) are described in the remainder of Section II with an overview of each; a table with the expected results for Canadians, the performance indicators and targets (including measurement strategy); the allocated financial and human resources; and planning highlights for 2012-2013.
The performance measurement framework (PMF) enables the Office to supplement qualitative approaches to performance reporting with quantitative measures of progress toward expected results and the Strategic Outcome. The OPC regularly assesses the implementation of the PMF and makes adjustments as needed to ensure that indicators are measurable and provide useful information for decision-making and accountability. This Report on Plans and Priorities reflects the OPC’s revised PMF, with some new or modified expected results, performance indicators and targets.
The OPC is responsible for investigating privacy-related complaints and responding to inquiries from individuals and organizations. Through audits and reviews, the OPC also assesses how well organizations are complying with requirements set out in the two federal privacy laws, and provides recommendations on Privacy Impact Assessments (PIAs), pursuant to Treasury Board policy. This activity is supported by a legal team that provides specialized advice and litigation support, and a research team with senior technical and risk-assessment support. http://www.tbs-sct.gc.ca/est-pre/20122013/me-bpd/docs/me-bpd-eng.pdf
Expected Results | Performance Indicators (Performance Measurement Strategy) | Targets (by March 31, 2013) |
---|---|---|
Intermediate Outcomes | ||
Federal government institutions and private-sector organizations meet their obligations under federal privacy legislation and implement modern practices of personal information protection. | Percentage of investigation recommendations implemented within set timelines (Tracking and analysis of responses to investigation reports) |
90 percent |
Percentage of audit recommendations fully implemented two years after publication of the final audit report (Tracking and analysis of responses to audit reports) |
75 percent | |
Immediate Outcomes | ||
Individuals receive timely and effective responses to their inquiries and complaints. | Percentage of information requests responded to within established service standards (Tracking and analysis of Office statistics on turnaround time) |
90 percent |
Percentage of complaints resolved through early-resolution strategies, where no formal investigation is commenced (Tracking and analysis of the disposition of complaints) |
20 percent | |
Percentage of complaints responded to within 12 months of acceptance (Tracking and analysis of Office statistics on response time for complaints) |
95 percent | |
Federal government institutions and private-sector organizations receive advice and recommendations to improve their privacy practices, in compliance with federal privacy legislation and policies. | Percentage of PIA consultations/ recommendations that result in an added privacy protection for government programs/initiatives (Tracking and analysis of the privacy outcome from the PIA consultations/ recommendations) |
75 percent |
Percentage of audits completed within planned timelines (Tracking and analysis of time allotted to audits compared to planned times) |
90 percent | |
Percentage of PIA reviews completed within 120 days of receipt (Tracking and analysis of time allotted to PIA reviews against standard) |
70 percent |
Forecast Spending 2011-2012 |
Planned Spending | |||
---|---|---|---|---|
2012-2013 | 2013-2014 | 2014-2015 | ||
Financial Resources ($000) | 10,391 | 10,366 | 10,366 | 10,366 |
Planned Human Resources (FTEs) | 87 | 87 | 87 |
While continuing to work toward the Compliance Activities outcomes (as identified in the above outcomes table) through its usual ongoing activities, the OPC will focus on the following initiatives in 2012-2013 and beyond to deliver on the organizational priorities and associated key commitments (presented in Section I):
The OPC serves as a centre of expertise on emerging privacy issues in Canada and abroad by researching trends and technological developments, monitoring legislative and regulatory initiatives, providing legal, policy and technical analyses on key issues, and developing policy positions that advance the protection of privacy rights. An important part of the work involves supporting the Commissioner and senior officials in providing advice to Parliament on potential privacy implications of proposed legislation, government programs, and private-sector initiatives. http://www.tbs-sct.gc.ca/est-pre/20122013/me-bpd/docs/me-bpd-eng.pdf
Expected Results | Performance Indicators (Performance Measurement Strategy) | Targets (by March 31, 2013) |
---|---|---|
Intermediate Outcomes | ||
Public- and private-sector stakeholders are enabled to develop policies and initiatives that respect privacy rights. | Percentage of positive feedback from stakeholders about the usefulness of OPC policy guidance (Tracking and analysis of stakeholders’ feedback to OPC’s policy guidance via an electronic survey) |
70 percent |
Immediate Outcomes | ||
Parliamentarians are able to draw on OPC expertise to identify and address privacy issues. | Percentage of bills and issues with a high or medium relevance to privacy that receive the OPC’s views in the course of the legislative process (Tracking of statistics on high and medium privacy-relevant bills and issues: total number on which the OPC gave its views, either through Parliamentary committee appearances, submissions or letter) |
75 percent |
Knowledge about privacy issues is advanced. | Increased take-up of OPC research (Statistics on the number of website visits to OPC research papers or their URL links) |
Annual increase relative to previous year |
Forecast Spending 2011-12 |
Planned Spending | |||
---|---|---|---|---|
2012-13 | 2013-14 | 2014-15 | ||
Financial Resources ($000) | 5,206 | 5,195 | 5,195 | 5,195 |
Planned Human Resources (FTEs) | 19 | 19 | 19 |
While continuing to work toward the Research and Policy Development outcomes (as identified in the above outcomes table) through its usual ongoing activities, the OPC will focus on the following initiatives in 2012-2013 to deliver on the organizational priorities and associated key commitments (presented in Section I):
The OPC delivers public education and communications activities, including speaking engagements and special events, media relations, and the production and distribution of promotional and educational material. Through public outreach activities, individuals are informed about privacy and personal data protection, enabling them to protect themselves and exercise their rights. The activities also allow organizations to understand their obligations under federal privacy legislation. http://www.tbs-sct.gc.ca/est-pre/20122013/me-bpd/docs/me-bpd-eng.pdf
Expected Results | Performance Indicators (Performance Measurement Strategy) | Targets (by March 31, 2013) |
---|---|---|
Federal government institutions and private-sector organizations better understand their obligations under federal privacy legislation and individuals better understand their rights. | Percentage of participants in the annual OPC PIA workshop who feel they acquired a better understanding of the requirement to assess privacy risks of federal programs (Analysis of results from electronic survey of participants to the OPC annual PIA workshop organized) |
75 percent |
Percentage of private-sector organizations that are moderately or highly aware of their obligations under federal privacy legislation (Analysis of results from biennial polling of private industry) |
85 percent | |
Percentage of Canadians who feel they know about their privacy rights (Analysis of results from biennial public opinion poll) |
20 percent | |
Immediate Outcomes | ||
Individuals have access to relevant and timely information to protect their privacy rights. | Annual increase in website visits (Tracking and analysis of statistics on web site traffic) |
Visits to OPC websites increase year over year |
Federal government institutions and private-sector organizations have access to useful information about their privacy responsibilities. | Reach of target audiences with public education initiatives (Comparison between ‘intended’ reach with public education initiatives and ‘actual’ reach) |
70 percent |
Forecast Spending 2011-12 |
Planned Spending | |||
---|---|---|---|---|
2012-13 | 2013-14 | 2014-15 | ||
Financial Resources ($000) | 3,976 | 3,969 | 3,969 | 3,969 |
Planned Human Resources (FTEs) | 24 | 24 | 24 |
While continuing to work toward the Public Outreach outcomes (as identified in the above outcomes table) through its usual ongoing activities, the OPC will focus on the following initiatives in 2012-2013 to deliver on the organizational priorities and associated key commitments (presented in Section I):
Internal Services are groups of related activities and resources that support the needs of programs and other corporate obligations of an organization. As a small entity, the OPC’s internal services include two sub-activities: governance and management support, and resource management services (which also incorporate asset management services). Communications services are not included in Internal Services but rather form part of Program Activity 3 – Public Outreach. Similarly, legal services are not included in Internal Services at OPC, but are covered under Program Activity 1 – Compliance Activities, and Program Activity 2 – Research and Policy Development. http://www.tbs-sct.gc.ca/est-pre/20122013/me-bpd/docs/me-bpd-eng.pdf
Expected Results | Performance Indicators (Performance Measurement Strategy) |
Targets (by March 31, 2013) |
---|---|---|
The OPC achieves a standard of organizational excellence, and managers and staff apply sound business management practices. | Percentage of the Management Accountability Framework (MAF) areas rated strong or acceptable (Review of results from the biennial MAF self-assessment exercise and annual progress reports) |
70 percent |
Forecast Spending 2011-12 |
Planned Spending | |||
---|---|---|---|---|
2012-13 | 2013-14 | 2014-15 | ||
Financial Resources ($000) | 5,086 | 5,076 | 5,076 | 5,076 |
Planned Human Resources (FTEs) | 46 | 46 | 46 |
The OPC will continue to work toward achieving and maintaining a standard of organizational excellence and have managers and employees apply sound business management practices. Over the next three years, and more particularly in 2012-2013, the OPC will sustain the organizational capacity through continuous improvement (its third organizational priority) by pursuing the following Internal Services activities, in addition to its usual ongoing activities: