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3.2.10 Policy on Service Standards for External Fees
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A. External Fee |
Service Standard |
Performance Result |
Stakeholder Consultation |
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Fees charged for the processing of access requests filed under the Access to Information Act (ATIA). |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details. |
The most common performance measurement is the percentage of "on-time" responses as stipulated by the performance standard. For this reporting period the figures were 85% for the Access to Information Act and 100% for the Privacy Act. |
The Access to Information Act and the Access to Information Regulations establish the service standard. Consultations were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992. |
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B. Other Information
In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the establishment of service standards for all external fees charged on a non-contractual basis. In CSA's context this policy applies to the ATI Program, for fees charged for the processing of access requests filed under the Access to Information Act (ATIA). |
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