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Table 9-B: Policy on Service Standards for External Fees
| External Fee | Service Standard | Performance Result | Stakeholder Consultation |
|---|---|---|---|
| Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details. |
On-time responses provided in 95 percent of requests completed during fiscal-year 2006–07. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
| Other Information Although application fees are stable from one fiscal year to another, as requesters become more familiar with the Act, they learn to specify theirs requests enough to avoid paying search and photocopy fees. |
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| Canada Mining | Current service standards are set in existing legislation and regulation: CMR CMR - amendments | All applications processed within set time lines. | The Canada Mining Regulations (CMR) are currently in the process of modernization. The royalty sections of the CMR were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim. |
| Territorial Land Use | Current service standards are set in existing legislation and regulation. | All permits were issued within the regulated time frame. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
| Territorial Lands | Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. | All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations). | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
| Frontier Lands Registration | Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made). | All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
| Territorial Quarrying | The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application. | Permits are issued once pre-conditions are met. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
| Territorial Coal | Exploration permits are issued once consultations are complete. | Permits are issued upon completion of consultations. | Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora. |
