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Template 9-B: Policy on Service Standards for External Fees

Royal Canadian Mounted Police


A. External Fee Fees charged for the processing of access requests filed under the Access to Information Act
Service Standard Under the Access to Information Act, a legislated response time of 30 days is required with the possibility of extensions under limited circumstances. Under the Privacy Act, the legislated response time is 30 days with the possibility of a single 30 day extension under limited circumstances
Performance Result

Response times:

Access to Information Act

Within 30 days = 29.7% (346 requests)
1-30 days = 15.1% (176 requests)
31-60 days = 7.8 % (91 requests)
61-90 days = 5.4 % (63 requests)
91-120 days = 4.5 % (52 requests)
> 120 days = 37.6% (438 requests)

Privacy Act
Within 30 days = 34.0% (779 requests)
1-30 days = 23.2% (532 requests)
31-60 days = 9.7 % (222 requests)
61-90 days = 4.6 % (106 requests)
91-120 days = 3.7 % (85 requests)
> 120 days = 24.7% (566 requests)

Stakeholder Consultation The service standards are established by the respective legislation. Requests for our services are made by external clients. Complaints about service levels are made to the Offices of the Information and Privacy Commissioners respectively as the case may be.

Canada Firearms Centre


A. External Fee Service Standard Performance Result Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act.(see note 3) Framework developed by TBS. See:http://www.tbs-sct.gc.ca/gos-sog/atip-aiprp/in-ai/in-ai2006/2006-06_e.asp
  • 61% of requests under the Access to Information Act were completed under 30 days; 21% under 60 days; 7% under 121 days; and 11% over 121 days.
  • 92% of requests under the Privacy Act were completed under 30 days; 6% under 60 days; and 2% over 121 days.
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
Business Licences Section B – Other information – See note (1) Section B – Other information – See note (2)

Section B – Other information – See note (2)

Individual Licences 45 days 76% of properly completed individual licence applications were process within the 45 day period Section B – Other information – See note (2)
Registration Certificates* 30 days 63% of properly completed registration applications were processed within 30 days Section B – Other information – See note (2)
Authorizations Section B – Other information – See note (1) Section B – Other information – See note (2) Section B – Other information – See note (2)
Non-resident permits Section B – Other information – See note (1) Section B – Other information – See note (2) Section B – Other information – See note (2)
Services for replacement of documents Section B – Other information – See note (1) Section B – Other information – See note (2) Section B – Other information – See note (2)

B. Other Information:

  1. Confirmation of performance standards delayed to allow the Government to confirm future orientation of the Program.
  2. Stakeholder consultations did not occur following election of new government; RCMP will need to decide on optimal timing of consultations approach in light of proposed legislative changes.
  3. The policy of the Canada Firearms Centre is to waive reproduction fees whenever less than 200 pages are disclosed. However, when more than 200 pages are disclosed, fees may be calculated for the total number of pages. For extensive or complex requests, search and preparation fees are charged as determined on a case-by-case basis.