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The Global Case Management System (GCMS) is a multi-year program that will replace several aging, archaic and incompatible core business systems of Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA). The GCMS is an essential secure technology platform upon which to build a modern, global, integrated, information-based solution that will strengthen program integrity, improve efficiency and enhance client service delivery.
GCMS will establish the next-generation business operational environment, and improve flexibility to adapt to future legislative and major program initiatives (e.g., biometrics). GCMS will also facilitate communications and data sharing with the CBSA and with our other partners for the purposes of administrating the Immigration and Refugee Protection Act (IRPA).
Project Phase: Building on the success of the first deployment of the GCMS in 2004 (the Citizenship Release), the project undertook a re-evaluation of strategies for completion and prepared a revised go-forward plan which reduces risk and delivers considerable business value.
Lead Department: Citizenship and Immigration Canada
Participating Agency: Canada Border Services Agency
Contracting Authority: Public Works and Government Services Canada
Prime Contractor: None (The Department is responsible for system integration.)
Major Milestones |
Date |
Treasury Board approves funding for the GCMS project at the same time as CIC’s Treasury Board submission on the implementation of policy reforms and the new IRPA. | August 2000 |
Treasury Board grants preliminary project approval and major Crown project designation to the GCMS. | March 2001 |
Treasury Board grants Effective Project Approval (EPA) to the GCMS. | January 2002 |
Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management posted for tender by Public Works and Government Services Canada. | February 2002 |
Contract for the off-the-shelf software package for case management awarded. | March 2003 |
Business modelling and high-level requirements completed. | May 2003 |
Treasury Board grants amended EPA to the GCMS to address the impact of procurement delays. | October 2003 |
The first GCMS business component (Citizenship) is implemented. | September 2004 |
Treasury Board grants a second amendment to the EPA to address the impact of cumulative slippage, includes critical new requirements in project scope, and provides for an incremental deployment approach. | September 2005 |
Completion of a System Under Development audit of the GCMS project. | November 2005 |
Treasury Board grants a third amendment to the EPA to address a wording anomaly in regard to GST. | December 2006 |
Independent review in December 2006 indicates a need to assess project status and review options for completing GCMS objectives. | December 2006 |
Treasury Board grants a fourth amendment to the EPA to undertake this assessment and to develop a revised go-forward plan. | February 2007 |
Treasury Board grants a fifth amendment to the EPA, extending the time frame for completion of a substantive go-forward plan to late fiscal 2007–2008. | October 2007 |
Independent review validates project’s recovery plan and project team’s readiness to deliver. | December 2007 |
The project has completed a substantive plan for the go-forward option and continues to work with central agencies to obtain required approvals. | March 2008 |