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ARCHIVED - Industry Canada - Supplementary Tables

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User Fees Reporting — Template A: User Fees

Note: Where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

the performance standard, if provided, may not have received parliamentary review;
the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

2009–10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
4	2	2,161	2010–11	3	1,958
			2011–12	3	1,958
			2012–13	3	1,958

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the ATIA.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. ATIA provides fuller details.	Statutory deadlines met 80% of the time.	This service standard is established under the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
CSBFA Loans component (registration and administration fees)	The following standards were set: 2 days or less to register loans 20 days or less to process claims	The following results were obtained: Standard of 2 days or less to register loans was met 96% of the time. Average time required to process a claim in 2009–10 was 26 days. Standard of 20 days or less to process claims met 49% of the time.	Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
Capital lease component (administration fees)
SBLA Loans component (administration fees)	The following standard was set: 20 days or less to process claims	The following results were obtained: On average, time required to process a claim in 2009–10 was 29 days. Standard of 20 days or less to process claims was met 33% of the time.	Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
CIPO grants or registers ownership for 5 types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies	See CIPO Client Standards for 2009–2010.
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file statements of revocation of intent to dissolve, file annual returns and name searches.	Incorporations under the CBCA: Internet: CBCA incorporation applications received by 1 p.m. EST via e-commerce are processed by 5 p.m. EST.	94.4% of CBCA incorporation received via e-commerce issued within standard.	Once a year, Corporations Canada organizes information sessions in various cities across Canada. Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements of our products and services.
	Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive 1-hour, over-the-counter service.	98.6% of requests (CBCA incorporation and restated articles) issued within standard.
	Batches: Batches of 5 or more articles are processed within the same day if received before 8 a.m.	98.1% of requests (CBCA incorporation and restated articles) issued within standard.
	Incorporations under the CCA Part II: CCA Part II incorporation applications are processed within 20 business days.	89.0% of CCA Part II incorporation applications received by mail are issued within standard.
	Annual returns under CBCA: CBCA annual returns are processed and available on the Corporations Canada website within 5 business days.	99.6% of annual returns received by mail are available on the Corporations Canada website within standard.
	Annual summaries under CCA: CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days.	90.3% of annual summaries received by mail are available on the Corporations Canada website within standard.
	Amendments under the CBCA incorporation: Applications received by 1 p.m. EST via e-commerce should be processed by 5 p.m. EST.	95.3% of amendments under the CBCA incorporation received via e-commerce issued within standard.
	Other services such as revival, certificate, copies	Service standards are available on the Corporations Canada website.
Office of the Superintendent of Bankruptcy — Registration Fee	Registration of new estates: 90% of the time within 2 days	99.97%	2001
Office of the Superintendent of Bankruptcy — Superintendent Levy	Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs	88.78%	2001
Office of the Superintendent of Bankruptcy — Name Search Fee	Faxes answered within 24 hours	100%	2001
Office of the Superintendent of Bankruptcy — Trustee Licence Fee	No standard. Annual fee is paid by trustee in order to retain his/her licence. The licence is annulled if the fee is not paid.	N/A	2001
Measuring Device Approval and Measurement Standard Certification	Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website. Certificate of Calibration is issued in 60 calendar days.	Measuring Device Approval: Performance standard met, on average, 77% of the time. Measurement Standard Certification: Performance standard met, on average, 95% of the time.	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Approval service standards were amended in 2008–09 to address varying complexities of approval submissions.
Measuring Device Inspection	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time.	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Electricity and Natural Gas Meter Approval and Measuring Apparatus Certification	Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website. Certificate of Calibration is issued in 60 calendar days.	Meter Approval: Performance standard met, on average, 80% of the time. Measuring Apparatus Certification: Performance standard met 100% of the time.	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Approval service standards were amended in 2008–09 to address varying complexities of approval submissions.
Electricity and Natural Gas Meter Inspection	Inspection performed within 10 calendar days of request.	Performance standard met, on average, 83% of the time.	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Electricity and Gas Accreditation (Initial and Renewal)	Accreditation is granted 1 month of an audit that demonstrates the applicant has met all requirements.	Performance standard met 100% of the time.	Clients are provided with the opportunity to express their views through an online service feedback form and as part of regular performance audits.
Fixed Parameter Radio Stations	Processing time of 3 weeks (15 business days) per transaction	Service standard met 98.4% of time.	Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act.
Mobile Radio Stations	Processing time of 7 weeks per transaction (35 business days) when international coordination is not required and 13 weeks (75 business days) when international coordination is required.	Service standard met 96.7% of time.
Microwave Stations	Processing time of 4 weeks (20 business days) per transaction when international coordination is not required and 10 weeks (50 business days) when international coordination is required.	Service standard met 92.5% of time.
Earth Stations	Processing time of 7 weeks (35 business days) per transaction.	Service standard met 99.8% of time.
Other Information: The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. A total of $1,680 in fees were collected during the reporting period. In accordance with government policy, it is the Department’s practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2009–10 represented $3,051. There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant. Following the recommendations made in the Office of the Auditor General (OAG) annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), IC has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its radio and spectrum licence fees. As of 2008–09, the User Fees table of the DPR provides revenues associated with new and amended licences only and are linked to the appropriate services standards. All other revenues from auctions ($588,836,358 amortized) and the renewal of radio and spectrum licences ($224,114,960) will be reported in the non-respendable section of the DPR in addition to the revenues reflected the User Fees table.

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Expenditure Management

Departmental Performance Reports

2009-10

ARCHIVED - Industry Canada - Supplementary Tables

Archived Content

User Fees Reporting — Template A: User Fees

Access to Information Act (ATIA)

Canada Small Business Financing Program

Competition Bureau

Corporations Canada

Office of the Superintendent of Bankruptcy

Measurement Canada

Spectrum, Information Technologies and Telecommunications

RADIOCOM (New and Amended Licences)

Radio and Terminal Equipment Approval

Canadian Intellectual Property Office (CIPO)

User Fees Reporting — Template B: User Fees Totals

User Fees Reporting — Template C: External Fees