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Status Report on Major Crown/Transformational Projects

Long-Term Vision and Plan for the Parliamentary Precinct

1. Description:

PWGSC is the custodian of the buildings and grounds within the area surrounding Parliament Hill, known as the Parliamentary Precinct. Part of this important mandate is to maintain the historical and architectural integrity of these assets.

A Long Term Vision and Plan (LTVP) for the Parliamentary Precinct, approved in 2001, was developed to help guide the fulfillment of this mandate. In May 2005 Cabinet instructed the Minister of PWGSC to return with options to revise the LTVP and its associated costs.

A revised LTVP was presented and approved by Cabinet in 2007. This update, which was undertaken in conjunction with the Parliamentary Partners - the Senate, the House of Commons and the Library of Parliament – established a comprehensive approach for rehabilitating the heritage buildings, providing additional parliamentary accommodations and creating a secure and welcoming environment for parliamentarians, staff, visitors and tourists.

One of the key features of the 2007 LTVP is a new Implementation Strategy. This strategy is composed of a broad strategic direction and a series of cyclical five-year programs. These cycles provide greater flexibility in planning and implementation based on changing government and parliamentary priorities, building conditions, etc. This flexibility allows for more accurate costing and more realistic project timelines.

Each five-year program is composed of three components:

1. The Major Capital Program of the first five-year program of work will focus on advancing the critical West Block Program. The West Block Program includes:
   1. Securing space in order to be able to empty the La Promenade and Wellington buildings. This required establishing almost a million square feet of space for parliamentary use in seven buildings in the downtown core (C.D. Howe, Clarica, Confederation, 119 Queen Street, 131 Queen Street, 155 Queen Street, and 181 Queen Street) and the relocation of over 1500 parliamentary staff and over a dozen major parliamentary support functions;
   2. Restoration and adaptation for Parliamentary use of the La Promenade building, 1 Wellington Street (former Museum of Contemporary Photography), Wellington building, former Bank of Montreal building and the construction of a new food production facility for Parliament Hill;
   3. Stabilization and preparation of the West Block Building for the major renovation, including exterior stabilization of the building's masonry and towers; and
   4. The West Block's major rehabilitation and transformation to support the Chamber functions of the House of Commons, including the construction of an infill of the building’s courtyard to accommodate a temporary Parliamentary Chamber.
2. The Recapitalization Program includes a series of urgent building repairs (related mostly to exterior masonry repairs) required to ensure the ongoing viability of buildings and address health and safety issues. These projects are a part of the full restoration work that will ultimately be done on these buildings and by undertaking them early will ensure that future projects are less complicated and costly. The major focus of this Program for the first five years includes:
   1. Centre Block - rehabilitation of portions of the pavilions and ventilation towers;
   2. East Block - exterior envelope repair of the 1867 wing with an initial focus on the north-west tower and the south-east corner;
   3. Confederation Building - repairs to the entire building envelope (masonry, windows and roof);
   4. Emergency work required - for example, the West Block water main; and
   5. Ground work such as the North perimeter wall and slope stabilization.
3. The Planning Program focuses on the development of plans and cost estimates for projects in the next five-year Program. This includes:
   1. East Block renovation and Infill Feasibility Study;
   2. Security and Visitor Services Facility - Feasibility Study;
   3. West Sector Area Master Plan; and
   4. Centre Block Renovations.

The LTVP has a reporting framework that enables the Parliamentary Partners and PWGSC to achieve immediate priorities and to set long-term direction. The LTVP has strong oversight and accountability measures that will ensure more effective management of the costing, planning and scheduling of the LTVP through new government approvals every five years. In addition to the annual Departmental Performance Report, the Parliamentary Precinct provides regular quarterly report cards to the Minister and the Parliamentary Precinct Oversight Advisory Committee. An annual report on progress of the LTVP program to the Treasury Board Secretariat is also provided.

West Block Program

The West Block, located within the Parliamentary Precinct, is the oldest of the parliamentary buildings located on the "Hill". The three-storey building was built in three phases starting in 1859 and was completed in 1906. The West Block provides accommodation for Members of Parliament (MPs) and for parliamentary functions and support services.

Renovations of the building are required for health and safety and asset integrity reasons. In order to implement the renovations, the building has to be completely vacated, thus requiring the provision of alternate accommodations for the MPs, parliamentary functions and support services. Consequently, the program of work will be undertaken in two phases.

Phase 1 involves:

• Emergency stabilization of towers;
• Repairs of the exterior masonry;
• Establishing alternate accommodations for parliamentary use in the Clarica, C.D. Howe, La Promenade, and Wellington buildings for MP offices, support services and committee rooms; and
• The permanent relocation of the food production facility for Parliament Hill to a remote site.

Phase 2 involves:

• Restoration and adaptation for Parliamentary use of space in the former Bank of Montreal building to relocate the Confederation room (Ceremonial Room 200);
• Asbestos removal, interior demolition, and general rehabilitation of the West Block building; and
• Constructing facilities critical to the continued functioning of Parliament during the renovation of the Centre Block, including an infill to the courtyard of the West Block to accommodate chamber activities, and the construction of a security screening facility for visitors entering the building.

The most recent Preliminary Project Approval (June 2005) is $769.2 million (GST excluded). The current schedule calls for MPs and support staff to vacate the West Block in the autumn of 2010 (Phase 1), with rehabilitation work (Phase 2) to start shortly thereafter.  In 2009-2010, much of the work of Phase 1 was completed and planning for Phase 2 well advanced.

Wellington Building

The Wellington Building is located at 180 Wellington Street, across from Parliament Hill. It is a six-storey structure first built in 1925 and later enlarged in the 1950s by Metropolitan Life Insurance Company. The House of Commons has been the major occupant since the Crown expropriated the building in 1973 for government and parliamentary use. Renovations of the building are required to address health and safety issues, replace obsolete building systems and meet building code requirements, including seismic reinforcement. The building will be completely vacated during the renovations. This project is a key enabler of the Long Term Vision and Plan for the Parliamentary Precinct, as it will provide interim accommodation for Senate and House of Commons Committee Rooms and Offices for Parliamentarians during the restoration of the East and Centre Blocks. The work will be completed in two phases to expedite project delivery. Phase 1 will include interior demolition, asbestos abatement and seismic reinforcement work. Phase 2, dependent on additional funding, will include the restoration of the exterior envelope, renovation of the base building and interior space. Construction started as planned in spring 2010 and is targeted for completion in 2015. The current total cost estimate is $425.2 million (GST excluded).

2. Project Phase:

National Project Management System (NPMS) Reference

West Block Program

West Block Rehabilitation and Infill: Project Delivery (Design)

La Promenade Building: Project Delivery (Implementation)

Food Production Facility: Project Close-out

Former Bank of Montreal: Project Delivery (Design)

1 Wellington Street: Project Delivery (Implementation)

North Towers Restoration: Project Delivery (Implementation)

West Block Investigations: Project Delivery (Implementation)

Wellington Building

Wellington Building: Project Delivery (Design)

3. Leading and Participating Departments and Agencies

Lead Department	PWGSC
Contracting Authority	PWGSC
Parliamentary Partners	Senate of Canada, House of Commons, Library of Parliament
Participating Departments	The National Capital Commission, the Federal Heritage Buildings Review Office and the Royal Canadian Mounted Police

4. Prime Contractors and Major Sub-Contractors

West Block
Prime Contractor	The West Block building rehabilitation and infill is a joint design venture of ARCOP/FGM, architects - Montreal, Quebec. The La Promenade building renovation is being designed by KWC Architects, Ottawa, Ontario. The 1 Wellington Street renovation is being designed by DFS Architects, Montr�al, Quebec. The former Bank of Montreal building is being designed by NORR Limited Architects and Engineers, Toronto, Ontario.
General Contractors	The La Promenade building rehabilitation is being carried out by Pomerleau - General Contracting and Construction Management, Saint-Georges, Quebec. The West Block North Towers Restoration is being carried out by Verreault, Montreal, Quebec. The 1 Wellington Street renovation is being carried out by PCL Constructors Canada Inc., Ottawa, Ontario.
Wellington Building
Prime Contractor	Design consultant for the Wellington renovation project is NORR Limited, Architects and Engineers, Toronto, Ontario.
General Contractor	Abatement, interior demolition and seismic upgrading of the Wellington Building is being carried out by PCL Constructors Canada Inc., Ottawa, Ontario.

5. Major Milestones

Milestone	RPP 2009-2010	DPR 2009-2010
LTVP
Memorandum to Cabinet - Update on the LTVP for the Parliamentary Precinct	Completed - July 2002	Completed - July 2002
Memorandum to Cabinet - LTVP for the Parliamentary Precinct – Update	Completed - May 2005	Completed - May 2005
Memorandum to Cabinet - The Long Term Vision and Plan for the Parliamentary Precinct - Update 2007	Completed - June 2007	Completed - June 2007
West Block
Revised Preliminary Project Approval (PPA)	Completed - June 2005	Completed - June 2005
Partial Effective Project Approval (Phase 1)	Completed - June 2005	Completed - June 2005
$17.2 million Spending Authority Approved	Approved - December 2006	Approved - December 2006
Full Effective Project Approval (Phase 1)	February 2007	Approved - February 2007
Effective Project Approval (Phase 2)	2010	2010
La Promenade swing space completion	2010	2010
MPs vacate West Block	2010	2010
Major construction start	2010	2010
Major construction completion	2020	2018
Wellington
Preliminary Functional Program Completed	July 2007	July 2007
Revised Preliminary Project Approval and Phase 1 Effective Project Approval	March 2008	March 2008
Consultant Contract Award	August 2008	August 2008
Final Functional Program	January 2009	January 2009
Phase 1 Construction Start	2010	May 2010
Phase 2 Effective Project Approval	2010*	2011*
Phase 1 Construction Completion	2012	2012
Phase 2 Construction Start	2012*	2012*
Phase 2 Construction Completion	2015	2015

^*Subject to additional funding

6. Project Objectives

	Project objectives (expected results)	Performance indicators	Project outcomes (performance summary)
Long Term Vision and Plan for the Parliamentary Precinct	Parliamentarians have safe, modern facilities that support their work and Parliament Hill is restored as the cultural centre of Canada's federal government, to the benefit of all Canadians	Under the LTVP First Five-year Program, 2007-2012, 90% of projects are to be delivered on-time, on-budget and on-scope	Status:  Of the projects completed in 2009-2010, all were on-time, on-budget and on-scope.

7. Progress Report and Explanations of Variances

Progress Report

As noted in the 2009-2010 Annual Report to the Treasury Board Secretariat on the LTVP, within the Major Capital Program, all projects are on track, on budget and on scope.  The following projects were successfully completed in Fiscal Year 2009/10: The Food Production Facility, which is fully operational; the relocation of Parliamentary Security Service Communication to the Confederation Building; and the relocation of the Trade Shops to 2086 Walkley Road. Additional smaller relocations occurred successfully for the e-printing services, security administration, curatorial services, laundry services, the health unit, communications, the Ethics Commissioner and the maintenance support services unit.

At the end of this reporting period, the major projects were also all on schedule and on budget, with construction projects for La Promenade, the North Towers Restoration and the Rideau Committee Rooms at 1 Wellington Street are all on track.  In addition, the concept design of the West Block’s courtyard infill received endorsement from the National Capital Commission and the House of Commons, and PWGSC awarded a major construction contract for asbestos abatement, interior demolition and seismic upgrading of the Wellington building.

Progress against each of the three programs in fiscal year 2007-2008 to date is highlighted below:

1. The Major Capital Program continues to focus on advancing the critical West Block Program. This includes vacating and establishing of key buildings for parliamentary use to enable vacating West Block so it can be renovated. Work has been initiated and includes:
   • 119 and 131 Queen Street – relocation project successfully completed;
   • La Promenade Building – completed interior demolition and commenced renovation in fall 2008.  Project is on schedule for completion fall 2010;
   • Food Production Facility – project completed 6 months ahead of schedule and was under budget. Project will attain LEED Gold sustainability rating, exceeding LEED Silver target;
   • Former Bank of Montreal Building – continued to finalize schematic design for the building addition and initiated Design Development for the existing building; 
   • 1 Wellington Street (former Museum of Contemporary Photography)  - construction began fall 2009 and is scheduled to be completed fall 2010.  The project is anticipated to be delivered on time and within budget;
   • West Block Building Rehabilitation – continued to advance Concept design for the courtyard infill and construction documents for the heritage building to allow construction to commence when the building is emptied in fall 2010; 
   • West Block - North Towers Restoration project – advanced construction on masonry, copper roofing and seismic reinforcement.  Project is scheduled for completion in spring 2011;
   • West Block Investigations Program – continued monitoring temperature and humidity readings at specific locations; continued with Courtyard Masonry investigations, and completed phased II of West Block’s geotechnical investigation; and
   • Wellington Building – completed Pre-Design Report, Functional Program and Schematic Design Report and the Wellington Building was emptied at the end of March 2010.  Project is proceeding according to schedule with Effective Project Approval funding in place, sufficient to advance to the completion of contract documents for second phase construction. 
2. The Recapitalization Program continues to focus on a series of urgent building repairs (related mostly to exterior masonry repairs) required to ensure the ongoing viability of buildings and address health and safety issues. Work has been initiated and includes:
   • Centre Block – Request for Proposal for design work for the ventilation towers rehabilitation;
   • East Block - construction documents prepared for the Northwest Towers Rehabilitation;
   • Confederation building – contract being put in place to initiate design work; and
   • Grounds – worked on design for the North Perimeter Wall.
3. The Planning Program continues to focus on the development of more refined plans and reliable cost estimates for projects in the next Five-year Program. Work has been initiated and includes:
   • East Block – feasibility study for the construction of a new facility completed;
   • Security & Visitor Services Facility – Phase I of feasibility analysis completed;
   • West Sector Area Master Plan – drafted terms of reference to initiate master plan; and
   • Immediate Security Measures – completed planning phase for bollards and security gates.

Variances of the Major Milestones:

An active management approach has been instituted to avoid project delays, and lessons learned have been captured and are being applied to subsequent projects of this program.

In an attempt to accelerate the overall schedule of the West Block Renovation Program, relocation of committee rooms into the former Museum of Contemporary photography at 1 Wellington Street will allow this function to be moved out of the West Block at the same time as moving Members of Parliament. This will enable the West Block to be completely vacant during construction, therefore reducing potential construction work delays and allowing for simultaneous construction activities. Overall, this strategy has allowed the complete emptying of the West Block to occur four years earlier than initially planned and its completion to occur two years earlier than planned.

8. Industrial Benefits

West Block Program

A number of multi-million dollar contracts will be awarded for the building construction phase, as well as for the Building Components and Connectivity (BCC) component of the project (information technology systems, multimedia systems, furniture and miscellaneous equipment). It is estimated that 8,500 private-sector jobs will be generated by the implementation of the West Block Renovation Program.

Wellington Building

Several multi-million dollar contracts will be awarded over a seven-year period for building construction, information technology systems, multimedia systems, furniture and other equipment. An estimated 5,800 private-sector jobs will be generated by this project.

9. Summary of Non-recurring Expenditures

Project	Original Estimated Total Cost	Revised Estimated Total Cost	Actual Cost Total	2009-10
				Main Estimates	Planned Spending	Total Authorities	Actual	Expected date of close-out
Ottawa - West Block Program	769.2	769.2	167.7	70.6	40.8	280.4	70.6	2018/2019
Ottawa - Wellington Building - Rehabilitation	452.2	425.2	18.6	9.7	9.8	101.4	9.7	2015/2016

Government of Canada Pension Modernization Project (GCPMP)

1. Description

The GCPMP is a major component of PWGSC's Transformation of Pension Administration agenda. The purpose of this project is to renew PWGSC's pension administration systems and services, and transform its business processes. This will allow PWGSC to provide industry standard pension administration services to employees, employers and pensioners. Employers are looking to provide better and broader services to their employees. Demographic trends indicate that by 2016, approximately 40% of the current public service will have become eligible for retirement. As a result, increasingly large numbers of employees are seeking retirement counselling and want access to capabilities that allow them to analyze their pension benefit options. Similarly, demands for enrolment services are increasing as new employees are hired to replace retirees. At the same time, pension administration business units face significant losses of experienced, trained personnel, as approximately 42 percent of the compensation trainers, supervisors, managers, and coaches became eligible to retire in the fall of 2009.

PWGSC's approximately 40-year-old systems and business-process infrastructure for pension administration are in grave need of renewal. The limited capabilities of existing processes and the archaic technology of the legacy systems severely compromise PWGSC's ability to sustain current service levels. As well, they severely limit PWGSC's ability to offer future services that are comparable to the delivery performance and cost-effectiveness industry standards. Although the project is focused on the Public Service Superannuation Act administration, the project will implement a multi-plan solution that will provide for other pension plans within the public service.

Since July 2007 the project has been completing its Implementation Phase, which is expected to take 4½ years. The project will replace the current pension systems and business processes with commercial-off-the-shelf software applications and industry-standard business processes. Implementation is proceeding according to the following phased approach, which introduces new systems and functionality over five releases aligned with the centralization of pension services delivery from departments to PWGSC:

New system / functionality and centralized service	Target completion date
Release 1.0 - Implementation of Siebel Case Management software and a new Interactive Voice Response System / Centralization of Service Purchase services	Completed in February 2009
Release 1.5 - Implementation of enhanced case management applications, including document imaging capabilities / Centralization of Plan Enrolment and Orientation services	Completed in January 2010
Release 2.0 - Implementation of software functionality related to the administration of Contributor accounts and Pension Benefits Division Act/ Centralization of services related to Pension Benefit and Survivor Pension Entitlements and Employer Support	October 2010
Release 2.5 - Implementation of software functionality related to the administration of Service Buyback and Leave Without Pay / Centralization of Leave Without Pay services	June 2011
Release 3.0 - Implementation of software functionality related to the administration of Annuitant accounts and accounting	March 2012

2. Project Phase

The two Transformation of Pension Administration projects, the GCPMP and the Centralization of Pension Services Delivery Project (CPSDP) are currently in their Implementation Phases. Implementation activities began in July 2007 and are expected to be completed in March 2012.

3. Leading and Participating Departments and Agencies

Lead Department	Public Works and Government Services Canada
Contracting Authority	Public Works and Government Services Canada
Participating Departments	Public Works and Government Services Canada

4. Prime and Major Subcontractor(s)

Prime Contractor	HP Enterprise Services (formerly EDS Canada Inc.) 99 Bank St., 6th Floor, Ottawa, Ontario K1P 6B9
Major Subcontractor(s)	James Evans & Associates (JEA) 4th floor, 844 Courtney St. Victoria, British Columbia V8W 1C4 Vangent Canada Limited (formerly Pearson Canada Solutions) 169 Colonnade Road, Nepean, Ontario K2E 7J4 Oracle Canada Inc. 50 O'Connor St., Suite 1301, Ottawa, Ontario K1P 6L2

5. Major Milestones

Major Milestone	Date
Project Definition Phase (from Preliminary Project Approval to Effective Project Approval):
Preliminary Project Approval for completion of Project Definition	May 22, 2004
Release of draft Request For Proposal (Completion: May 2004)	May 25, 2004
Consultations with vendors (Completion: July 2004)	July 2004
Release of final Request For Proposal (Completion: September 2004)	October 22, 2004 (Release of Request For Proposal was delayed to allow the project to address feedback from consultations)
Close of bidding period (Completion: December 31, 2004)	January 31, 2005 (Bidding period was extended at the request of the bidders)
Evaluation of bids (Completion: March 2005)	May 27, 2005 (Completion date was deferred to accommodate the extended bidding period and the larger than expected number of bids)
Preparation of the Treasury Board submission for contract authority / Contract award (Completion: June 2005)	November 4, 2005 – Contract signed with EDS November 7, 2005 – Vendor began work (contract award was deferred to accommodate the extended bidding and evaluation periods. Treasury Board approved the contract award to EDS Canada Inc. on October 31, 2005)
Requirements Mapping and Gap Analysis These activities were rescheduled from original planned date of January 2006 to April 2006 following contract award.	April 2006
Architecture and Design (Completion: September 2006)	September 2006
Effective Project Approval (Completion: November 2006)	June 13, 2007 (Completion of the Treasury Board Submission was delayed to accommodate Treasury Board’s request to prepare a single submission for both the GCPMP and the CPSDP)
Implementation Phase (Effective Project Approval to Close-Out):
Phase 5 – Effective Project Approval Start-Up Activities (Completion: January 2008)	March 2008 (Final Crown approval and sign-off of vendor deliverables was completed March 7, 2008)
Phase 6 – Design, Construction and Implementation: Release 1.0 – Client Services Basic Case Management and Interactive Voice Response (IVR) (Completion: October 2008) Release 1.5 – Enhanced Case Management and Imaging (Completion: July 2009) Release 2.0 – Replacement of current system and business processes for the administration of active accounts (Contributors) (Completion: February 2010) Release 2.5 – Improved business processes and system functionality for the administration of Service Acquisition, Leave Without Pay (LWOP) and Pension Benefits Division Act (PBDA) (Completion: July 2010) Software Upgrade (Completion: Spring 2011) Release 3.0 – Replacement of current system and business processes for the administration of retired member accounts (Annuitants) and improvement of Accounting and reporting functionality (Completion: October 2011)	Basic Case Management completed December 15, 2008 Interactive Voice Response completed February 2, 2009 Enhanced Case Management completed December 14, 2009 Imaging completed January 25, 2010
Phase 7 – Final Maintenance Transition (Completion: January 2012)
Phase 8 – Close-out Phase (Completion: January 2012)

Note: The dates for the implementation phase have been updated to reflect the implementation plans completed during the preparation of the Treasury Board Submission for Effective Project Approval.

6. Project Outcomes

The Pension Modernization project will renew the public service pension administration systems and business processes in order to achieve the following objectives:

1. Sustainability – Ensure the ongoing sustainability of the Government of Canada’s pension administration services and systems through the replacement of outdated legacy systems and the provision of automation and web capabilities needed to enable the centralization of pension services delivery.
2. Accountability – Strengthen accountability, governance, and stewardship of pension administration and resources to achieve and maintain greater operational efficiency.
3. Measurable Results – Ensure the provision of accurate, consistent and timely processing of all transactions and payments.
4. Streamlined Business Processes – Re-engineer and streamline business processes to improve effectiveness and provide a seamless information flow.
5. Client Focus – Provide clients with value-added, best-practice services and reporting that offer flexible access and up-to-date information by leveraging the new system’s capabilities to adopt modern service delivery methods and provide industry standard pension administration services to all pension plan members, pensioners and employers.

7. Progress Report and Explanations of Variances

Effective Project Approval was obtained in June 2007. After 3 years of implementation activities, the project is within budget and implementation is expected to be completed in fiscal year 2011-2012, as planned.

• Release 1.0 - Client Services: In February 2009, the project completed its first technology release, as well as the centralization of service purchase. The new Siebel Case Management applications, the Genesys software for the Interactive Voice Response system, and the centralized service are now in full operation in the Government's Public Service Pension Centre, located in Shediac, New Brunswick.
• Release 1.5 - In January 2010, the project completed its second technology release, as well as the centralization of plan enrolment and orientation services. Pension administration made an important step towards paperless case processing with the implementation of Document Imaging capabilities in the Cheque Redemption and Control Directorate in Matane, Quebec. Scanned images of mail, fax and email case documents and forms are now immediately available to staff in Matane as well as to Pension Centre staff in Shediac. In addition, this release enhanced Case Management functionality in the Pension Centre and expanded the use of the new tools to approximately 600 users.
• Release 2.0 - Systems and processes to administer active member accounts (including the calculation of estimates) and Pension Benefits Division: Activities for this release began in January 2008, as planned. Design and development activities for this release have been completed and testing activities are in progress. In addition to the carry over of delays with previous releases, this release has incurred a delay of four months as a result of increased technical complexity and limited resource capacity. The delay has been reduced by three weeks and completion is currently planned for October 2010. There is no expected impact on the project’s completion date.
• Release 2.5 - Systems and processes related to Service Buyback and Leave Without Pay. The implementation of Release 2.5 functionality began in September 2009 and design activities are due to be completed in September 2010. In addition to the carry over of delays from previous releases, this release has incurred a four month delay due to increased complexity and changes resulting from change requests. Completion is now expected in June 2011. There is no expected impact on the project’s completion date.
• Release 3.0 - Systems and processes to administer retired member accounts and to perform accounting functions: Implementation activities for this final release are expected to begin in April 2010 and be completed in March 2012.
• Final project closeout is expected to be completed in March 2012.

8. Industrial Benefits

A multi-million dollar contract has been awarded for the commercial off-the-shelf software products, as well as for the implementation of the new systems and business processes, support services and ongoing maintenance. The products include Penfax for core pension administration and Siebel for the Customer Relationship Management functions. Implementation of the new solution, business processes and associated business transformation, is the responsibility of the System Integrator, HP Entreprise Services (formerly EDS Canada), to whom the contract was awarded. The implementation is being conducted in several phases over a period of approximately four and a half years (July 2007 to March 2012). During that time, it is expected that there will be some temporary positions required to support the system implementation and business transformation activities in both the National Capital Area and Shediac, New Brunswick. In the long term, the project will provide the infrastructure and processes essential to the sustainability of current pension administration operations, and positions, in Shediac, New Brunswick

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