Appendix C1 - Benchmark Index by Function - Program/Service Delivery to Canadians

General Accountability

Is accountable for the direction and management of operations for a district parole office that is responsible for, among other things, the preparation of inmates' cases and the supervision of offenders on conditional release in order to contribute to the protection of society.

Organization Structure

This position is 1 of 17 positions at the second managerial level reporting to the Deputy Commissioner, Quebec Region. The 16 others are Assistant Deputy Commissioner, Operations; Assistant Deputy Commissioner, Corporate Services; Director, Communications and Executive Services; Secretary of the Deputy Commissioner; 11 Wardens (Archambault, Donnacona, Port-Cartier, Leclerc, Cowansville, Federal Training Centre, Drummond, La Macaza, Sainte-Anne-des-Plaines, Montée Saint-François, Regional Reception Centre); and 1 District Director (Quebec East/West).

Specific functions of the positions reporting to the District Director are as follows:

Manager, South Shore Community Operations, and three (3) Area Managers (Ville-Marie, Lafontaine and Langelier) (combined staff of 106) are responsible for operations of parole offices in a geographically defined area.

Four (4) Community Correctional Centre Managers (Martineau, Hochelaga, Ogilvy and Sherbrooke) (combined staff of 23) are responsible for the operation of halfway houses, private home supervision and contracted supervision.

Coordinator, Community Resources, (staff of 9) is responsible for developing strong linkages with local communities, developing the volunteer program in the District, and integrating all community strategies and plans to support safe release.

Coordinator, Correctional Programs, (staff of 23) is responsible for providing advice and interpretation related to correctional programs that affect parolees.

Psychologist is responsible for providing professional psychological advice and services.

Regional Chaplain is responsible for delivering spiritual counselling services and providing leadership in the development and maintenance of volunteer networks across the Quebec Region.

Offender Management System Expert User is responsible for providing systems training and support for district staff.

Administrative Officer (staff of 7) is responsible for providing administrative support to the District Director and the district management team.

Nature And Scope

Correctional Service Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to the protection of society by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

CSC operates under three levels of management: national, regional and institutional / district parole office. The national headquarters in Ottawa performs overall planning and policy development, while each of the five regional offices implements departmental activities in facilities in its respective region.

The District Director reports to the Regional Deputy Commissioner on any district parole-related matter. The Metropolitan Montreal District normally handles over 2,000 supervision cases (day parole, full parole, statutory release), primarily on Montreal Island. Other cases are spread out along the South Shore of the St. Lawrence River. In addition to the parole supervision function, the District also prepares cases for presentation to the Parole Board (over 700 cases annually). The District Director reports to the National Parole Board Chair on any matter relating to the exercise of delegated authority to suspend offenders' paroles, including to suspend or revoke parole for offenders unlawfully at large.

The District Director plans and manages the delivery of a broad range of services. The incumbent sets goals and objectives, plans and allocates resources in response to fluctuating offender populations, ensures effective recruitment and training of staff, implements risk assessment measures, monitors results and compliance with legal and policy frameworks, and promotes the parole concept in the community to encourage public support for projects and programs and to assist offenders on parole in the area. The Director is the only person in charge of District Office operations on a 24-hour basis and has the delegated authority and responsibility to suspend an offender's parole when necessary.

Major challenges faced by the District Director include offering enough community programs and residential services to meet the needs of offenders on conditional release in accordance with CSC standards; balancing offenders' rights with public protection; managing resources within budget limits despite unforeseeable requirements and increasingly complicated administrative requirements; accepting and supporting conditional release programs that are often seen by some interest groups and organizations as a threat to the public; developing information-sharing systems among the various agencies in the penal system; and performing a complete evaluation of the degree of risk in relation to offenders on conditional release. The incumbent must also address the changing needs of offenders, which involves adapting local programs and services to provide a specialized focus, for example, on substance abuse treatment, behavioural therapy, psychiatric care or special services, to meet the needs of aging offenders.

The District Director oversees the operation of halfway houses, Community Residential Centres (CRCs) and Community Accommodation Centres (CACs), as well as a few private homes that have housing agreements with CSC. The increased privatization of many services adds a new complexity to the incumbent's parole oversight responsibilities. The incumbent must ensure that CSC objectives are met in contracts for housing and/or supervision with agencies such as the John Howard Society, the Maison Saint-Laurent and the Société Emmanuel Grégoire.

The District Director oversees the Metropolitan Montreal district, which has a high number of offenders under intensive supervision. Because this type of supervision is reserved for individuals who have already shown a potential for violence or who have committed a sexual offence and display a high risk for failure and violence, the incumbent ensures that effective follow-up mechanisms are in place and that effective risk management is provided. To that end, the Director manages and allocates resources effectively to allow for the required level of supervision and contribute to ensuring public protection.

The incumbent is required to establish and maintain effective working relationships with officials and representatives of other federal departments, provincial departments, non-government organizations, Aboriginal groups, ethnic groups, religious groups, local community services groups, private organizations, educational facilities and volunteer groups to manage operational services.

Community correctional services are a matter of high interest for the media. The District Director develops public relations and information strategies in order to communicate effectively with the media and respond to the community's diverse interests represented by victim rights groups, inmate rights groups and civil liberties groups.

Specific Accountabilities

1. Develops operational plans and objectives for the District Office, allocates resources and directs the activities of a team of managers and correctional specialists providing offender supervision and Parole Board case preparation services.
2. Ensures the development of intensive supervision measures for certain classes of offenders at risk, while increasing the number of information exchange mechanisms with various organizations, including district police forces, in order to initiate appropriate intervention measures as soon as behavioural deterioration is apparent.
3. Sets up community programs adapted to offenders' individual needs in order to give them every possible chance of successfully reintegrating.
4. Establishes and maintains effective working relationships with officials and representatives of other federal departments, provincial departments, non-government organizations, Aboriginal groups, ethnic groups and religious groups, local community services groups, private organizations, educational facilities and volunteer groups.

Evaluation Rationale

District Director - Metropolitan Montreal

Know-How

F

In-depth knowledge of policies, practices and processes related to corrections, with special emphasis on policies and mechanisms related to conditional release programs; sound knowledge of CSC's mandate, policies and programs; sound knowledge of the mandates and programs of other organizations involved in the administration of the Canadian criminal justice system.

III

Operational management of a broad range of programs and services through numerous and various service delivery points.

3

Successful achievement of results requires working cooperatively with peers at the national and regional levels; establishing and maintaining effective working relationships with representatives of federal and provincial departments, non-government organizations, Aboriginal groups, ethnic groups and religious groups, local community services groups, private organizations, educational facilities and volunteer groups.

608

High number reflects expert knowledge of multiple departmental programs and services and the associated legal framework in order to ensure compliance with sentence requirements and respect of offender needs and rights, and the high level of integration in the delivery of services at different levels through a number of service delivery points.

Problem Solving / Thinking

F

Thinking is guided by CSC's corporate objectives, the application of legal requirements and the objectives set by the Deputy Commissioner.

4

Analytical and creative thinking is required in the identification and commitment of resources, the development of plans and alternatives and the requirement for innovation in an area where both staff and offender interests must be addressed.

(50) 304

Solid percentage reflects the constraints imposed by legal requirements, departmental policies and procedures, and direction from the Deputy Commissioner.

Accountability / Decision Making

F

Reporting to the Regional Deputy Commissioner, is subject to guidance and direction in ensuring that corporate and regional policies and goals are met, required services are performed, and budgetary requirements and expenditures are controlled.

3P

The position has a primary impact on district operations. The proxy selected to represent these operations is a salary and operating budget of $3.4 million (constant).

350

Number reflects the size of the budget and the guidance available.

Summary

Figure: 6 – A – 1 - Text version

Benchmark Number: 6 – A – 1

District Director, Metropolitan Montreal

The subject position is at the second managerial level reporting to the Deputy Commissioner, Quebec Region, and there are 16 peer positions at the same reporting level.

Reporting to the District Director, Metropolitan Montreal are 3 Area Managers, 2 Coordinators, 4 Community Correctional Centre Managers, 1 Manager, 1 Psychologist, 1 Regional Chaplain, 1 Offender Management System Expert User and 1 Administrative Officer.

Linear organisation chart:

Deputy Commissioner, Quebec Region

• Assistant Deputy Commissioner, Operations
• Assistant Deputy Commissioner, Corporate Services
• Director, Communications and Executive Services
• Secretary of the Deputy Commissioner
• 11 Wardens
• District Director
• District Director, Metropolitan Montreal
  • 3 Area Managers
  • 2 Coordinators for:
    • Community Resources
    • Correction Programs
  • 4 Community Correctional Centre Managers
  • Manager, South Shore Community Operations
  • Psychologist
  • Regional Chaplain
  • Offender Management System Expert User
  • Administrative Officer