Appendix C1 - Benchmark Index by Function - Program/Service Delivery to Canadians

General Accountability

Is accountable for the efficient and effective direction of regional operations and programs that are designed to assist inmates and parolees in their reintegration into civil society.

Organization Structure

This is one of 23 positions at the second managerial level reporting directly to the Deputy Commissioner, Prairies. The other positions are the Assistant Deputy Commissioner, Corporate Services; Regional Advisor, Performance Assurance; Director, Operations CORCAN; 13 Wardens/Executive Directors of federal institutions; 4 District Directors, Parole; Regional Advisor, Communications and Executive Services; and Regional Infectious Disease Coordinator.

Specific functions of the positions reporting to the incumbent are as follows:

Regional Manager, Reintegration, (staff of 19) is responsible for developing strategies and policies to actively encourage and assist offenders in becoming law-abiding citizens, and for ensuring their safe reintegration into the community.

Regional Administrator, Correctional Programs, (staff of 12) is responsible for overseeing the academic and vocational education programs for offenders; overseeing inmate employment strategies and pay programs; ensuring the provision of essential life support services and social, cultural and leisure programs; and negotiating with special interest groups and private agencies on community resources and facilities.

Regional Administrator, Aboriginal Programs, (staff of 5) is responsible for providing spiritual and cultural programs and services for Aboriginal offenders and promoting active participation by the Aboriginal community in the provision of programs and services.

Regional Administrator, Security, (staff of 6) is responsible for implementing policies, procedures, standards and systems in support of security operations; and for providing general security investigation services and resulting strategy and policy recommendations and advice on managerial techniques to institutions and parole offices in the Region.

Regional Manager, Health Care Services, (staff of 4) is responsible for ensuring that the required medical, dental, surgical and nursing care is provided to inmates. The position negotiates contracts for specialist medical and support services (physicians, psychiatrists, pharmacists) and evaluates the effectiveness and efficiency of institutional health care activities.

Regional Psychologist is responsible for coordinating professional psychological services and coordinating the delivery of sex offender program services.

Regional Administrator, Spiritual and Cultural Services, (staff of 4) is responsible for providing spiritual services and programs to offenders and staff in the Region.

Regional Elder is responsible for the provision of policy advice, direction and guidance on matters of Aboriginal spirituality, culture and holistic healing processes and services to senior managers and elders working in Correctional Service Canada (CSC) units.

Nature And Scope

CSC, as part of the criminal justice system and respecting the rule of law, contributes to the protection of society by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

CSC operates under three levels of management: national, regional and institutional / district parole office. National headquarters in Ottawa performs overall planning and policy development, while each of the five regional offices implements departmental activities in facilities in its respective region.

The Assistant Deputy Commissioner, Operations, assists and advises the Deputy Commissioner by analysing and evaluating regional and operational problems, recommending strategies and policies to achieve regional correctional objectives and standards and to improve operations and programs, developing implementation plans and overseeing the implementation of new policies and programs.

The Assistant Deputy Commissioner oversees the provision of a variety of operational support functions composed of professional, specialized, technical and administrative components organized to support and facilitate the care and security of incarcerated and conditionally released offenders. The incumbent develops the best operational plans, alternatives and administrative controls for the Deputy Commissioner to consider in achieving departmental objectives.

The Assistant Deputy Commissioner leads the cooperative development of innovative programs with community support organizations or spiritual and cultural leaders to help offenders benefit from a broad range of programs and services and to assist them in successfully reintegrating into the community.

These services and activities consist of physical planning and technical advice on the acquisition and maintenance of electronic and telecommunications equipment; physical and dynamic security; psychological, psychiatric and religious counselling; medical and health care treatment; and industrial, educational and social programs. These activities are governed by a wide variety of legislative and administrative control procedures, both at the provincial and federal levels, and are particularly sensitive to public reaction and to the pressure of civil rights and minority group concerns.

The Assistant Deputy Commissioner, Operations, works closely with the Wardens and District Directors in the administration of offender populations. This entails consultation on intra- and inter-regional transfers and escorted temporary absences and on the review and monitoring of segregated inmates. The incumbent administers, along with line managers, a population of approximately 3,500 inmates and approximately 1,600 offenders on conditional release under supervision in the community.

The Assistant Deputy Commissioner, Operations, is responsible for functional administration and provision of professional orientation, advice and guidance to Wardens and District Directors in the Region on offender employment, activities, work opportunities, agribusiness and academic and vocational programs. The creation of work opportunities is required to maximize the use of productive offender labour and thereby reduce overall operating costs and provide offenders with valuable skills and work experience.

The Assistant Deputy Commissioner, Operations, must work effectively within the framework of the criminal justice system and be open to the public, while maintaining guarantees and safeguards as prescribed by legislation. The incumbent directs policy applications and procedures that deal with the national and regional media, as well as the public, and inform them about correctional programs, events and problems in order to meet public expectations regarding the safe management and protection of offenders within the provisions of the law.

The Assistant Deputy Commissioner, Operations, liaises with police agencies, defence and prosecution attorneys, the judiciary, aftercare and professional organizations (academic, vocational, industrial, medical and media), other federal departments and provincial officials to enlist support, resolve common problems and initiate preventive procedures relating to offenders, staff and contractual matters.

Specific Accountabilities

Makes recommendations to assist the Deputy Commissioner in resolving operational problems and advises on alternatives and implications of all facets of regional operations.

Contributes to regional operational effectiveness, policy development and application by developing operational plans and strategies.

In conjunction with the Deputy Commissioner, directs resources by setting policy objectives, priorities and performance standards in the major aspects of operations, and implements policy to ensure that minority rights are respected.

Ensures that regional headquarters operations fully facilitate the efficient and effective achievement of departmental objectives by monitoring standards of professional and technical competence and conduct; adherence to personnel, financial and branch policies; and the establishment and effective use of management strategies and techniques.

Develops policy and program implementation plans and resource allocation control strategies to meet changing needs and a variety of operational and emergency situations by anticipating and ensuring careful analysis and planning, and intervenes in unusual or crisis situations to assist institutional and parole District Managers.

Negotiates the resolution of complex problem areas in overlapping jurisdictions, deals with critical problems relative to the incarceration of offenders and the administration of their sentences and with inmate grievances at the regional level, consults on special cases of temporary absence and monitors all administrative segregation cases over 90 days.

Identifies and pursues opportunities for enhancing the effectiveness of regional operations through contacts with aftercare agencies, the police, the judiciary, provincial corrections services, legal and other professional groups, and works with provincial counterparts to negotiate exchange of service agreements.

Evaluation Rationale

Assistant Deputy Commissioner, Operations

Know-How

F

Extensive knowledge at the operational level of policies, practices and processes related to corrections programs; in-depth knowledge of policies, principles and practices related to the management of financial and non-financial resources.

III

Operational management of all correctional programs: security offender programs, case management, education and training, facilities, planning, industries and health care. Conceptual management includes setting operational policy objectives, priorities and performance standards, as well as planning, controlling and evaluating the effectiveness of regional operations.

3

Successful achievement of objectives requires motivating regional specialists and institutional staff, promoting public and provincial authorities' acceptance of departmental objectives and programs and dealing with private and governmental executives regarding various offender services and activities.

608

Highest number reflects near mastery of the interrelationships between a large number of specialized fields at the operational level.

Problem Solving / Thinking

F

Thinking within broadly defined corporate policies in the provision of a complete range of diverse but interdependent operational programs, as well as assistance to Wardens and District Directors in the solution of a variety of program and service problems.

4

Analytical and creative thinking is required in the identification and commitment of resources, the development of plans and alternatives and the requirement for innovation in an area where both staff and offender interests must be addressed.

(50) 304

Standard percentage reflects the requirement to adapt corporate policies to the delivery of a broad range of regional programs.

Accountability / Decision Making

F

Reporting to the Regional Deputy Commissioner, is subject to guidance and direction in ensuring that corporate and regional policies and goals are met, that adequate correctional services are performed and that budgetary requirements and expenditures are controlled.

2P

The position has a primary impact on regional headquarters operations. The proxy selected to represent these operations is a salary and operating budget of $438,500 (constant).

350

Reflects the degree of latitude that the position has in determining the nature and levels of service, the influence on the delivery of programs in institutions and parole districts, and the contribution to the achievement of the Region's operational goals.

Summary

Figure: 6 – A – 2 - Text version

Benchmark Number: 6 – A – 2

Assistant Deputy Commissioner, Operations

The subject position is at the second managerial level reporting to the Deputy Commissioner, Prairies, and there are 22 peer positions at the same reporting level.
Reporting to the Assistant Deputy Commissioner, Operations are 4 Regional Administrators, 2 Regional Managers, 1 Regional Psychologist and 1 Regional Elder.

Linear organisation chart:

Deputy Commissioner, Prairies

• Assistant Deputy Commissioner, Corporate Services
• Regional Advisor, Performance Assurance
• Director, Operations CORCAN
• 13 Wardens/Executive Directors of Federal Institutions
• 4 District Directors, Parole
• Regional Advisor, Communications and Executive Services
• Regional Infectious Disease Coordinator
• Assistant Deputy Commissioner, Operations
  • 4 Regional Administrators for:
    • Correctional Programs
    • Aboriginal Programs
    • Security
    • Spiritual and Cultural Services
  • 2 Regional Managers for:
    • Reintegration
    • Health Care Services
  • Regional Psychologist
  • Regional Elder