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ARCHIVED - Guidelines for Core KPIs (Key Performance Indicators)
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3.0 Management Accountability Framework
The Government of Canada has instituted a consistent management framework for its programs and services. Comprehensive information on the Management Accountability Framework (MAF) can be found at Treasury Board's website (reference: /maf-crg/index-eng.asp). MAF provides deputy heads and all public service managers with a list of management expectations that reflect the different elements of current management responsibilities. Key Performance Indicators for Service Delivery are grouped within the MAF categories (Policy and Programs, People, Citizen-Focused Service, Risk Management, Stewardship, Accountability) as shown in the following diagram.
The majority of service delivery indicators relate to the operational nature of the Stewardship category. Additional indicators measure progress to objectives under the Citizen-Focused Service Category and People. The Accountability category provides checklists and processes for establishing effective service level agreements. Specific assessment tools are used for the Policy and Programs and Risk Management categories.
