Treasury Board of Canada Secretariat
www.tbs-sct.gc.ca
Common menu bar links
Breadcrumb Trail
ARCHIVED - Service Improvement Initiative - Toolbox
This page has been archived.
Archived Content
Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.
Sample Client Feedback Strategy
Continuous Feedback Strategy - sample |
|||
Data required |
Method |
Frequency |
Responsibility |
| Citizen expectations and needs | Focus groups |
Annually |
Director, Strategic Planning |
| Client satisfaction | Exit survey Postal survey |
Continuous Annually |
Front line staff Director, Client Services |
| Client priorities for improvement | Exit survey Postal survey |
Continuous Annually |
Front line staff Director, Client Services |
| Client complaints | Complaint management system |
Semi-annually |
Director, Client Services |
| Employee satisfaction | Short electronic employee survey |
Semi-annually |
Director, Human Resources |
| Employee ideas for improvement | Quality circle meeting |
Bi-monthly |
Director, Client Services |
